Frequently Asked Questions
Where are you located?
Our head office is located in Melbourne Victoria Australia.
How much does shipping cost?
Shipping is free on all orders worldwide.
How long does shipping take?
We work quickly to get your order out as soon as possible. Once shipped, you'll receive a confirmation email with your tracking details. Delivery times are 6β10 business days for Australian & New Zealand orders and 7β15 business days for international orders. Free shipping worldwide on all orders.
Do you ship internationally?
Yes! We ship worldwide with free shipping on every order. If you have any questions about delivery to your country, just contact our team.
What is your refund policy?
Shop with confidence. Under our 14-Day Money-Back Guarantee, you can contact us within 14 days of delivery to request a refund if you change your mind (the product must be in good condition, and change-of-mind return shipping is at your cost). Faulty or damaged items are always covered, and we pay the return shipping on those. See our Refund Policy for full details.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at bodycraftrecovery@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.