Refund & Return Policy

At Bodycraft Recovery, we stand behind every product we sell and want every customer worldwide to shop with confidence.

14-Day Money-Back Guarantee
If you're not satisfied with your purchase, you may contact us within 14 days of delivery to request a refund, subject to the conditions below. For change-of-mind returns, the product must be in good physical condition and must not have been misused, damaged, or altered after delivery. After 14 days, refunds for change-of-mind purchases are generally not available. Faulty or damaged products remain covered in accordance with applicable consumer laws.

Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us with your order number and clear photos or video showing the issue. We will assess the issue and, where appropriate, arrange a replacement or full refund at no additional cost to you. We ask that you contact us as soon as possible after discovering an issue.

Change of Mind (Within 14 Days)
If you change your mind within 14 days of delivery, you may contact us to request a return. The product must be in good physical condition and must not have been misused, damaged, or altered after delivery. In some cases, we may issue a refund without requiring the product to be returned. If a return is required, we will provide return instructions once your request has been approved.

Refunds Do Not Apply If:

• More than 14 days have passed since delivery and the item is not faulty
• The product has been misused, improperly used, or damaged after delivery
• The product has been altered or modified after delivery
• You simply found the same product cheaper elsewhere
• You were aware of a fault or issue before purchasing and proceeded with the purchase

Nothing in this section limits your rights under applicable consumer laws.

Return Shipping
Faulty or damaged items: Bodycraft Recovery will cover reasonable return shipping costs where the item is confirmed to be faulty or damaged.
Change-of-mind returns: The customer is responsible for return shipping costs. For international returns, any applicable requirements and costs will be confirmed when the return is approved.

Customs & Import Duties
International customers are responsible for any customs duties, import taxes, or similar charges imposed by their country, unless otherwise required by applicable law. These charges are outside of Bodycraft Recovery's control and are generally non-refundable.

Refund Processing
Once a refund has been approved, it will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account. International refunds may take longer depending on your bank, payment provider, and location.

Your Consumer Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

How to Contact Us
For the fastest response, please use the Contact form on our website. We aim to respond within 24–48 business hours (Monday–Friday). We recommend avoiding social media for support requests, as messages can occasionally be missed.

Email: bodycraftrecovery@gmail.com Website: bodycraftrecovery.com