Frequently Asked Questions
What makes LockBand different from a regular knee brace?
Bodycraft LockBand targets a single pressure point below your kneecap, the patellar tendon, instead of wrapping your entire knee like a bulky brace. The silicone grip and stainless steel buckle keep it locked in that exact spot through movement, and the fully adjustable strap fits any leg size with no sizing chart to measure against.
Is it safe to wear every day, or just during workouts?
Most healthy adults can wear Bodycraft LockBand daily, whether that's during a run, a full shift on your feet, or just around the house. Tighten it until you feel gentle pressure, never numbness or tingling, and take it off if your leg feels uncomfortable. As with any knee support, check with your doctor first if you have a diagnosed knee condition or are recovering from surgery.
Will it actually fit my leg, and how soon will I feel a difference?
Yes, Bodycraft LockBand's adjustable strap fits slim, athletic, and larger legs comfortably, with no separate sizes to choose between. Most people feel noticeable relief during their very first wear, and with regular use during activity, many notice significantly less knee discomfort within the first couple of weeks.
How much does shipping cost?
Shipping is free on all orders to Australia.
How durable is LockBand, and how do I keep it clean?
Bodycraft LockBand is built with breathable, reinforced neoprene and a durable stainless steel buckle designed for regular wear through workouts, work shifts, and everyday activity. Simply wipe down the silicone pad after use and let it air dry to keep it working like new for years.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What if I don't love LockBand?
We offer a 14 day money back guarantee. Try Bodycraft's LockBand completely risk-free, and if you're not completely satisfied for any reason, just reach out and we'll make it right. For more information, visit our 'Refund Policy' in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact you?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at bodycraftrecovery@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.