Frequently Asked Questions
How long does it take to see results?
Most customers feel relief during their first few uses, often within minutes. With consistent use, many notice improved mobility, reduced stiffness, and less everyday discomfort within 1–2 weeks. Results may vary, but regular use delivers the best long-term benefits.
Are your products suitable for all fitness levels?
Yes. The Bodycraft Release Roller is designed for all fitness levels, from beginners to experienced athletes. The simple setup and adjustable pressure allows you to control the intensity, making it safe, comfortable, and effective whether you’re easing into recovery or supporting regular training.
Where are you located?
Bodycraft Recovery is proudly Australian-based and located in Victoria, supporting athletes and everyday movers across Australia, and many more countries!
How much does shipping cost?
Shipping is free on all orders to Australia.
Are your products safe to use every day?
The Bodycraft Release Roller is safe to use daily when used as directed. Regular, short sessions can help maintain mobility, reduce muscle tension, and support ongoing recovery. We recommend listening to your body and using comfortable pressure for the best results.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at bodycraftrecovery@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.